Definitions

In these Conditions:

1. The “Company” means David Wilson Doors.
2. The “Customer” means the Customer of the Company.
3. The “Contract” means any contract for sale of goods or services by the Company to the Customer.
4. The “Goods” means any goods forming the subject of this contract including materials incorporated in them.
5. ‘We’ means David Wilson Doors.
6. “Us” means David Wilson Doors.
7. “You” means you the Customer.

Delivery Help and Related Issues

Please note that:

1. Someone will be required to sign for and carefully check the goods;
2. If no one is available to help unload and / or sign for the goods, re-delivery will result in a re-delivery charge equal to the original cost of delivery, unless the inability to deliver prejudices further deliveries, in which case The Company reserve the right to charge the Customer for the cost of other re-deliveries which we were unable to make due to the inability to deliver.
3. The Company deliveries are made using the courier selected by the company or may be made by the company directly. 
4. Transfer of liability for the goods passes to the Customer once the goods are delivered. The Company will not accept any liability for damage to the goods, the Customer’s property, or any personal injury to the Customer or any third party once delivery has been accepted.
5. It is the Customer’s responsibility to ensure the unloading area and drop off point are suitable. The Company cannot be held liable for any injury to persons unloading the delivery no matter how caused.
6. All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver. Any loss or damage must be clearly written on the delivery note. No claims for damage can be made after this. Goods will not be left without a valid signature from the Customer or a responsible person elected by the Customer who must be 18 or over.
7. Where goods are delivered by courier, it is essential the goods are unwrapped and checked for damage. If the goods are signed for in good condition then The Company cannot be held liable for any damage.
8. Any claims for damage against the delivery driver must be made within 48 hours and include the following:
   1. Photos of the doors prior to unwrapping them in the original packaging
   2. Photos of any damage
   3. All packaging must be kept
   4. Any doors returned must be shipped back adequately protected from further damage. It is the customers responsibility to ensure this is the case. 

Delivery Dates

1. The Company always makes every effort to deliver goods within the delivery option requested at the time the order was placed. However we cannot guarantee this, and we will not accept any liability if your order is delivered outside any previously agreed time or date.
2. We recommend that you only arrange for tradesmen to carry out work on your behalf after your goods have actually been delivered. We will not be responsible for any losses incurred for late delivery no matter howsoever caused.
3. If there is any damage during delivery, we will endeavour to replace or repair the items as quickly as possible, however we are not liable for any further costs you may have to incur.

Consumer Rights and Distance Selling Regulations

1. Our obligations Under Consumer contracts (ICAC) regulations.
2. Under the the CC (ICAC), the client has the right to cancel the contract within 14 days of the contract being made. For any off the shelf product, these rules apply. If the product is not faulty and has been delivered, then it must be sent back to us at your expense, and it must arrive back in a good and saleable condition.
3. The rules do not apply in the following circumstance;
4. Goods made to specific requirements of the customer. This includes all custom sizes and finishes along with any custom measurements for hinge holes. 
5. All goods made by David Wilson Doors are made to order and are made specifically to fulfil clients’ orders. In order to meet delivery times, work starts immediately the contract has been made. This is not just to actual manufacture, but also in, design, optimisation and planning. There is therefore no right of cancellation for any orders of kitchens, doors, or any other items where David Wilson Doors manufacture the items.

Retention of Title

1. Title to the goods shall remain vested in The Company and shall not pass to the customer until the price for the goods has been paid in full and The Company’s obligations have been fully carried out.
2. Until title to the goods passes The Company have the authority to retake, or otherwise deal with and/or dispose of all or any part of the goods, including entering onto private land and physically retaking and removing, even if fitted the goods doing as little damage as possible but not to be liable for any damage so caused.

Manufacture

1. Goods are prepared for the Customer according to our workshop schedule. If the Customer delays delivery or collection after the goods have been made, storage of the goods is entirely at the Customers’ risk. The Company will not be liable for any damage no matter how caused. The Company will endeavour to store the items carefully, however the Customer agrees that MDF doors may be subject to movement during the period of storage. The Customer expressly agrees that The Company is not liable for any such movement, as we do not have the correct environmental storage to prevent such movement on a long term basis. (once fully installed and painted the doors will be protected from environmental impacts)
2. The Company reserves the right to revise prices and details at any time without notice.
3. If we list a product at the wrong price due to a typographical or other error, we have the right to refuse or cancel any orders placed prior to the order being delivered.
4. We will not adjust any prices without informing clients first, and will allow you to withdraw your order at no cost to yourself and; if applicable, a full refund will be given.
5. Goods are subject to availability. If any items of your order are out of stock or the material to make them are not available, we will advise you immediately of the expected delay in delivery. We reserve the right to substitute out of stock items with a more expensive product at our discretion but at no additional cost to the customer.
6. All works undertaken by The Company have a + / – 2 millimetre margin for error per cut. All timber reacts differently when cut. When undertaking work on doors, the Customer accepts that unforeseen variations in the MDF may result in minor breakouts or machine marks. In order to minimize any possible effects of this, The Company may, at its discretion, chose to modify or amend any cutouts or sizes as it sees fit to best deal with the situation. Further, where necessary, The Company may use filler in order to repair such damage. The Customer accepts that it is these variations in density and hardness of timber are a natural part of the product, and not the fault of The Company. Naturally, The Company warrant that it takes all reasonable steps to avoid damage of this, or any other nature. In certain circumstances, flaws and faults within the timber may be exposed during the manufacturing process. The Customer accepts this is a natural feature of the timber, and not the fault of The Company. The Company will do their best to remedy the situation, but cannot be liable for any defects exposed in this way.
7. The statutory right of cancellation does not apply to orders which are made to measure or in any way cut or altered to your requirements.
8. If custom or bespoke orders are faulty, The Company reserve the right to take corrective action, which may involve the return of the faulty item to our workshops for repair. We may, at our discretion, replace the item. You agree to let The Company perform corrective work at your premises if we deem that suitable. If we decide the goods need to be returned to the workshop for corrective action, the Customer will organise and be responsible for the removal. Any cost of removal and or re-installation will be borne by the Customer, no matter what the reason, even if the goods are faulty.

Damage

1. No claims for damage / discrepancies can be made by the Customer after installation, as installation of our materials constitutes acceptance of the product in its current state.
2. Similarly, we will not accept any claims for damages / discrepancies once the Customer has performed any work on the doors, including cutting, shaping, finishing or any other modifications.
3. Any work carried out on the goods constitutes immediate acceptance of the goods.
4. As custom-made orders (e.g. doors made to customer sizes, hinge hole cutouts etc.) are not cancellable, you must make sure that the information and materials (e.g. plans, designs, lists and sizes of products required) provided by you and those provided by us (e.g. items listed in our quotation) are correct and suitable for your use before you place an order with us.
5. Types of construction lengths and thickness may vary from the sample or from piece to piece. There may be occasions where the doors are heavily sanded by The Company in order to present the doors in the best way. This means in some circumstances doors may be less than the advertised thickness. 
6. Instances in which any damage or loss has occurred the customer is under a duty to mitigate their loss as far as reasonably possible. The customer must cite exactly what the problem is and give The Company the unfettered right to review and rectify the matter. The customer also accepts that any liability for damage does not extend beyond the repair/ replacement of the particular damaged product and anything immediately adjacent to it insofar as it is reasonable.

Damage to doors, including end panels, plinths etc

1. We know it is impractical to ask you to check your items the moment they arrive, however we do need them to be checked within 48 hours of delivery please. If there are any issues, then these must be reported BEFORE the items are fitted. If the doors have been fitted then it is assumed that the damage has occurred during the fitting process. Of course we will do everything to help in these instances, but there will be a charge for this, although to do our bit this charge is only ever levied at cost.
2. The paint we use is an exceptionally durable interior paint, however as a specialist paint it takes up to three weeks to fully harden, so the please handle them very carefully during this period. The darker the colour the slower the paint hardens, so please be very careful with these. Once the three weeks have passed then the doors will be fully cured and thoroughly exceed the standards for the highest certification for interior kitchen use.

Quotes, Sizes and Order Confirmation

1. Whilst we do our best to interpret figures, diagrams, drawings or conversations which detail the sizes, shapes and details of your quote, we are unable to guarantee that this is a correct interpretation of your exact requirements, and cannot be held liable if these subsequently prove to be incorrect.
2. It is up to you the Customer to ensure that the sizes, shapes and dimensions detailed in our quote are correct for what you require. Before manufacture, we will produce an order confirmation which is the basis on which we manufacture. It is also up to you the Customer to ensure that sizes, shapes and all the details of your order as detailed in your order confirmation email are correct for what you require.
3. Apart from some preparation work and cutting timber to rough over size, we will not machine your order until we have received confirmation that the order details are correct.
4. All measurements are in millimetres. Where these have been converted from other forms of measurement, for example imperial measurements or measurements expressed in metres and centimetres, it is up to you the Customer to ensure that these are correct, even if provided by us. We do not check or warrant these details for accuracy or validity.
5. Illustrations, descriptions, weights and measurements shall be taken by the buyer as a guide only, and are not binding in detail. The Company reserves the right without notice and without affecting the validity of the contract to make such changes in materials, dimensions and design as are reasonable and desirable.
6. Colour accuracy of the products viewed on our website cannot be guaranteed due to vagaries of the image reproduction process. Any images and samples should be treated as approximations only.
7. If a kitchen order is cancelled at any stage, a charge will be made for any work undertaken to the point of cancellation. This may exceed any monies already paid. David Wilson doors also reserve the right to make a charge for loss of profit in addition to the cost of work already carried out. Where an order is completed and ready for delivery but the client chooses to delay delivery, the final balance becomes due at the original agreed delivery date.